Privacy Policy

At Chorui, we are committed to protecting your privacy and ensuring a secure online experience for all users, including customers and vendors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you access our multi-vendor e-commerce platform.

By using our Site, you agree to the terms outlined in this Privacy Policy. Please read the following carefully to understand how we handle your personal information.

1. Information We Collect

We collect several types of information to facilitate the services offered through our platform. These include:

a. Personal Information:

Customers: Name, email address, shipping address, phone number, and payment details when you make a purchase or create an account.
Vendors: Business name, contact details, payment information, and other business-related details when you register as a vendor or multi-vendor.

b. Transaction Information:

Details of the purchases made on the platform, including order history, payment method, and delivery status.

2. Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be returned within 7 days of the delivery date.
  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Certain products, including perishable goods, personal care items, and custom-made or personalized products, are not eligible for returns unless they are defective or damaged.

3. Steps to Request a Return

If you wish to return a product, please follow these steps:

a. Contact the Vendor

  • Initiate a return request by contacting the vendor directly through the Chorui platform.
  • Provide your order number, details of the item, and the reason for the return.

b. Vendor Review

  • The vendor will review your return request and determine if it meets their return policy conditions. They will then provide instructions for returning the item, including any return shipping details.

c. Return the Item

  • Once approved, return the item to the vendor in its original packaging. You are responsible for return shipping costs unless the item is defective or the vendor offers free returns.

d. Refund Processing

  • Once the vendor receives the returned item and inspects it, they will issue a refund to your original payment method within 7 days. Please allow additional time for the refund to reflect in your account, depending on your payment provider.

4. Refunds for Damaged or Defective Products

If you receive a damaged or defective product, please follow these steps:

a. Report the Issue

  • Contact the vendor immediately after receiving the item and provide photos or other evidence of the damage or defect.

b. Vendor Review and Resolution

  • The vendor will assess the claim and may offer a replacement, exchange, or full refund, depending on their policy and the severity of the damage or defect.
    In some cases, the vendor may require you to return the defective item before processing a refund or sending a replacement.

5. Non-Refundable and Non-Returnable Items

Certain products are non-refundable and non-returnable, including but not limited to:

  • Personalized or custom-made items.
  • Intimate items (e.g., underwear, swimwear) for hygiene reasons.
  • Digital products.
  • Gift cards.
    Check the product page for specific return restrictions before making a purchase.

6. Cancellation Policy

a. Order Cancellation by the Customer

  • Orders may be canceled before they are shipped. To cancel an order, contact the vendor through Churoy as soon as possible.
  • If the order has already been processed or shipped, cancellation may not be possible, and you may need to initiate a return after receiving the item.

b. Order Cancellation by the Vendor

  • In rare cases, vendors may cancel orders due to stock availability or other unforeseen circumstances. In such cases, the customer will be notified promptly, and a full refund will be issued.

7. Shipping Costs for Returns

Unless otherwise specified by the vendor, customers are responsible for paying return shipping costs. If the return is due to a defective product or a mistake by the vendor, return shipping fees may be waived or refunded.

8. Refund Timeframe

Refunds are typically processed within [Insert Number] days after the vendor receives and inspects the returned item. Once the refund is issued, it may take additional time for the amount to appear in your bank or credit card account, depending on your payment provider’s processing times.

9. Disputes and Vendor Communication

At Churoy, we encourage open communication between customers and vendors to resolve any return or refund disputes. If you are unable to resolve an issue directly with the vendor, you can contact Churoy customer support for further assistance. We will work to mediate and help both parties reach a fair resolution.

10. Changes to This Policy

We reserve the right to update or modify this Returns & Refunds Policy at any time. Any changes will be posted on this page with the updated effective date. Please review this policy periodically to stay informed of any updates.

11. Contact Us

Churoy
Email: 
Phone:
Address: 

By making a purchase on Churoy, you agree to comply with this Returns & Refunds Policy and any specific vendor return policies.